SR Technics partners with HCLTech to digitally transform business operations
SR Technics, a world leading MRO service provider, is pleased to announce that table inspections at its engine shop in Zurich are now also offered remotely. The new service, which relies on a video streaming portal, can be selected for any engine type or shop visit.
Remote Table Inspections (RTIs) at SR Technics help to minimize waiting times, significantly reduce travel costs and process time and eliminate bottlenecks. In addition, the flow of engine materials is not affected by an RTI, since items do not need to be blocked as with a physical table inspection. Besides optimizing material flow and streamlining the inspection process, all results are documented and made available to the customer in real time.
A dedicated SR Technics Innovation team had been working on this improvement project when the coronavirus pandemic broke out in March 2020, making this virtual solution urgent. Thanks to the team’s impressive efforts, the remote inspection service went live at the end of April 2020. Now all SR Technics engine customers can follow the inspection work on their engines, parts and modules conveniently and remotely from their home base.
“SR Technics is one of the first engine MRO providers to use video streaming technology for remote table inspections,” said Owen McClave, Senior Vice President Engine Services at SR Technics. “Given the great reduction in travel and face-to-face interactions in recent months, this is yet another example of how our company has rapidly adapted to market demands while prioritizing the health of our customers and personnel.”
“As a customer who shared opinions from the initial introduction of RTI, I found this procedure to be a very efficient and realistic alternative,” said Seahee Cho, Power Plant Engineer – Engine Maintenance at Asiana Airlines. “The advantages of RTI are various, and it is possible to manage the engine history through video recording, which is part of RTI, and to shorten the engine repair duration (TAT). In addition, live streaming technology can be used for various issues that are not limited to table inspection and require further discussion. I expect that this new process will enable more convenient mutual cooperation.”